Marina FAQ

Got Questions? Here are some answers! 

How do I get a price quote?
We want you to be able to find out pricing in a transparent and easy way. Check your boat, possible boats, and compare different storage and/or dockage types – just click this link here. You are welcome to call or email us too anytime if you have questions.

How do I check for availability?
When checking your pricing at this link here, you can fill out the form at the bottom of the page. That will go directly to us and you can expect a response within one business day.

Who will take care of my boat?
We have a team of  amazing skilled and factory trainined technicians who we can honestly say really do care about your boat. Our team members are selected not only for skill, but “why” they come to work everyday. We also have the same staff year after year and that allows loyalty we show them gets reflected in the work they do for you. We also do not hire temporary workers at peak times just to handle the increased load. Good training, efficient systems, and smart planning is better than more unskilled hands. In the spring and summer there are carefully selected students working the docks and cleaning boats.

What is included if we leave our boat for winter storage?
There are four different blogs that outline what we do (one for each boat and/or engine type). Here is a link to each: Cruiser, Inboard/Outboard Bowrider, Inboard Towboat, Outboard Bowrider or Pontoon.

What happens in the spring?
You will receive communication (email) from us that will have a link to an actual launch calendar with pre determined launch slots. You will be able to select an actual date and time from the available schedule. We launch and lake test every boat and in the event there is something not working at that time we contact you right away. See above links for more specifics.

Can I have maintenance done over the winter?
We close for only two weeks officially at Christmas. We have a full team on all winter long to do tune-ups, gelcoat work, preventative maintenance, canvas and upholstery, major projects, wet sand/compound/polish, etc. Get AIRMILES® on all that winter work also.

Can I do the maintenance in the spring?
After April 1st we switch gears to boat delivery (new and used) and launching all the boats that store with us. There is no time in the schedule for maintenance till mid June. We leave just enough slack time in our schedule to handle emergencies.

Can I work on my own boat?
Light maintenance, cleaning, small upgrades, and minor repairs are allowed. Nothing can be performed on marina grounds that has a possible environmental or safety impact. Here is a partial list of activities that can only be performed by our team of technicians: bottom painting, major electrical (12V or 110V system), engine mechanical, engine electrical, oil changes. When in doubt just ask, we are easy to approach about the subject.

What taxes are applicable on dockage and/or storage?
Taxes are extra – add 13% HST.

What are the refund policies if I sell my boat before the contract ends?
Our No-Hassle Dockage/Storage Refund policy is based on the date of cancellation and boat leaving after sold and allows you to be refunded on the entire contract amount: April 70%, May 60%, June 50%, July 40%, August 30%, September 20%.***

***The services (parts and labour) are refundable on this schedule: On or before July 80%, August 50%, September 25%. Depending on how you chose to pay your contract (lump sum vs. quarterly payment, you may still owe money on your contract, or may be entitled to a refund). As of October 1st, no refund is available.